Fred Reichheld is widely recognized as one of the world's leading authorities on business loyalty and is a frequent speaker to major forums and groups of senior executives. Audiences around the world consistently rate him as an outstanding communicator. Presentation Themes The economics of customer and employee loyalty Customer Relationship Management The increasingly vital role of loyalty in the new economy Leadership strategies for building loyalty Measuring loyalty: moving beyond customer satisfaction E-Loyalty: enduring relationships on the web The link between corporate ethics and profits Building employee loyalty: organization, compensation, communication, and strategy “Reichheld debunked the notion that loyalty was dead. [He] put loyalty economics on the map.” — Fred Andrews, The New York Times “Fred Reichheld makes it clear that loyalty-management is real; it works; it delivers superior performance. He is the world expert.” — Scott Cook, founder, Chairman of the Executive Committee, Intuit For more information about Frederick F. Reichheld, contact: Ann Stapleton Bain & Company Telephone: (617) 572-2565 ann.stapleton@bain.com
(c) Bain & Company, Inc.